You may cancel your booking here. When cancelling, please have your booking reference and the email address you used when making the reservation to hand — both were included in your booking confirmation email.

Cancellation policies

Cancellation policies vary from hotel to hotel and between our packages. When you make a booking you will see the cancellation policy of the hotel before you complete your reservation, and it is important that you read this before finishing your booking.

Roomkey packages

• On our "Roomkey" packages please be aware that the original booking deposit is "Non–Refundable" in the event of a cancellation. However if you wish to change the dates of a booking you can rebook and pay a new booking deposit and we will refund the original booking deposit.
• On our "Roomkey" packages, if you have to cancel your booking within the Hotel's cancellation period you will be charged the Hotel's cancellation policy fee. Generally if you cancel within 48 hours of expected arrival the hotel may charge the first night's stay. If you have a dispute over this you will need to contact the Hotel directly.
• On our "Roomkey" packages if you are a No-Show at the hotel the hotel will charge at least one night cancellation fee.